Effia’s objective of citizen centric solutions is to make all kinds of services for the citizens to be available round the clock. e-Governance portals are designed in a way that it is integrated with different government department applications that provides access to the citizen and businesses which in-turn can be made available through the portal at real time. This will help the citizen in reducing their waiting time at the department counter and at the same time will help them in using the services outside of their working hour.
Client Challenges
- Building the ability to provide round-the-clock – 24/7/365 services
- Lack of efficiency in redressing citizen’s complaints
- Reduce the time delay in processing citizen requests
- Streamlining internal processes and workflows
Effia’s Contribution
- Single point access for all the Government to Citizen and Government to Business (G2B) services offered by the Government departments.
- Enhanced customer experience
- Strong domain expertise leading to specialized domain-specific solutions
Trade Significance
- Anywhere, anytime delivery of services to the citizens
- Improved quality of service
- Transparent ,efficient and secured Delivery
- Reduced processing and waiting time
